IT & HR Service Cloud · IT Service23 tasks
Configure IT Service Management Processes
Set up incident, major incident, problem and change management in an IT Service org, including change advisory board (CAB) approvals.
Method
How MeshMesh does it
- Audits the existing Change Request and CAB setup in the org and lists the gaps.
- Drafts a phased implementation plan, gets it approved and switches to Build mode.
- Runs each build phase as a background task, such as creating Change Requests.
- Builds the change lifecycle pieces: checkpoints, Einstein-drafted post-implementation review documents with PDF export, incident review templates and record protection.
- Deploys custom components with Apex controllers and custom record pages.
- Captures screenshots and a manifest for a demo deck.
The next capability is Configure Agentforce IT Service Orgs.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
- 1IT ServiceIT & HR Service Cloud21 tasks
- 2HR ServiceIT & HR Service Cloud2 tasks
IT Service