Marketing Cloud · Marketing Cloud Next26 tasks
Diagnose Marketing Email Delivery
Find out why emails from Marketing Cloud Next flows are not going out. The work covers sender setup, consent, authentication and the send pipeline, and ends with either a fix or a plan to fix it.
Method
How MeshMesh does it
- Sets up the pieces a send needs. In one case it created and published a branded email, plus the Individual and ContactPointEmail records for a test recipient.
- Builds or repairs the flows that send marketing emails after Work Order changes. Deploying these flows does not always succeed: in one case the flows would not deploy or open.
- Catalogs a failing flow's deployment errors and writes a phased fix plan.
- Traces failed runs to a root cause. In one case the sender was a User ID instead of an org-wide email address, and the org had no org-wide email addresses. It also found a missing analytics app.
- Builds the Data 360 side of a send: segments, activation targets and segment-triggered flows. It then debugs personalised email sending through a Marketing Cloud API and Apex.
- Often stops at the diagnosis, and leaves the fix and the re-test open.
For problems in the email editor itself, see Diagnose Marketing Email Editor Errors.
Products
Products and features it works with
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