MeshMesh from Salesforce
Service Cloud · Knowledge

Configure Knowledge Articles

Get Knowledge articles and data categories created, filled with content and published in Service Cloud, often so an Agentforce agent can ground its answers on them.

154 tasks
Method

How MeshMesh does it

  1. Checks the org's Knowledge setup, including its record types and existing published articles.
  2. Creates articles with the right record type for each, such as a KCS or FAQ type.
  3. Sets up a custom data category group and category visibility on a Profile for test articles.
  4. Writes and updates article content in batches, filling several fields per article.
  5. Publishes through Apex, using the Knowledge publishing service for new articles, and uses Apex batch processing to change and republish already-published articles.
  6. Runs a final check that every target article is online with the intended visibility and has its fields populated.
  7. Where the articles feed an Agentforce agent, it can audit and correct the Agent Script and write supporting guides.
Products

Products and features it works with

Bars show how many of this capability's tasks touched each product.

  1. 1KnowledgeService Cloud154 tasks
  2. 2Agentforce VibesSalesforce Platform1 tasks
Features