Service Cloud · Service Console44 tasks
Configure Service Console Apps
Get a working Service Console for agents: console apps, utility bars, quick text and macros, often as part of a wider Service Cloud demo or build. See also Service Console: area-level work and the Service Cloud overview.
Method
How MeshMesh does it
- Runs read-only pre-checks on the org to find conflicts before building, such as a missing Case Status or quick action that a macro recipe depends on.
- Retrieves the existing metadata into a local project. A missing project directory sometimes made the first retrieve fail until MeshMesh created it.
- Configures the console itself: the Lightning Console App, its utility bar, its home page and Admin profile visibility. MeshMesh then deploys and verifies the change.
- For demos, clones an existing Service Console app into an independent app so the original stays untouched.
- Prepares QA for the deployment with baseline snapshots, a checker script and a validated dry run.
- Waits for the user's approval before running checks or deploying.
- Hands UI-only steps back to the user, such as adding the Omni-Channel widget to the utility bar in App Builder.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.