Commerce Cloud · Order Management13 tasks
Diagnose Order Management Sync
Find out why orders get stuck or arrive incomplete between a commerce storefront and Order Management, then fix the mappings, flows or permissions behind it. Area-level work that fit no single capability is on Order Management: area-level work, and the wider view is the Commerce Cloud overview.
Method
How MeshMesh does it
- Traces missing order summaries to an error in the commerce-to-Order Management integration, such as a shipping method with no match.
- Creates the Salesforce-side records the integration needs: product, pricebook entry and order delivery method. It sets the External ID on the delivery method to the value the integration expects.
- Checks the order summary creation flow for a known activation fault. It removes the decision node behind it, rewires the start element, deploys the flow and confirms the new version is active.
- Traces orders stuck in "Sending" to a Salesforce Billing trigger that fails on field-level security. It then fixes the Order Management side: assigns permission sets, resolves process exceptions and deletes stale checkout sessions and carts.
- Tries to force a re-export from B2C Commerce through OCAPI and SCAPI. API client permissions can block this.
Related work is on Automate Order Summary Fulfillment and Configure Omnichannel Inventory.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
- 1B2C Commerce9 tasks
Features
Order Management