Marketing Cloud · Marketing Intelligence

Diagnose Marketing Dashboard Data Access

Find out why a Marketing Performance Intelligence dashboard errors, is missing options or shows no data. The cause is usually permissions, data space setup or missing data in Data 360. MeshMesh names the cause and applies the fixes it can. Some fixes still need a person in the browser.

38 tasks
Method

How MeshMesh does it

  1. Reads the dashboard errors on the Marketing Intelligence home page and checks setup prerequisites, such as whether the Marketing Performance app that creates the semantic model is installed and whether the engagement data has any rows.
  2. Fixes configuration gaps it can reach, such as currency setup with dated exchange rates and the industry type.
  3. Traces semantic model deployment errors back to the data in Data 360, such as a failing DLO/DMO sync, and shows when a disable and re-enable cycle does not clear the failure.
  4. Traces display errors after an upgrade to a changed page URL, writes up the root cause analysis, updates the navigation references and confirms the new page loads.
  5. Stops and hands over when the fix needs the browser UI or Salesforce Support.

A related capability is Configure Marketing Intelligence Dashboards.

Products

Products and features it works with

Bars show how many of this capability's tasks touched each product.

  1. 1Marketing IntelligenceMarketing Cloud28 tasks
  2. 2Marketing Cloud IntelligenceMarketing Cloud7 tasks