Service Cloud · Partner Contact Center107 tasks
Build Agentforce Voice Agents
An Agentforce voice agent that answers calls, verifies the caller and hands off to a human when needed. The work covers both building new voice agents and troubleshooting existing ones.
Method
How MeshMesh does it
- Builds the data foundation: Data 360 monitoring, custom fields, and an Apex invocable that creates Cases and Work Orders.
- Writes the voice agent in Agent Script, with routing and escalation, including a regional Spanish voice.
- Creates the voice channel and the routing flow.
- When troubleshooting, works through escalation flow errors, then fixes and reactivates the flow.
- Checks what the Voice Call context exposes. In one case the caller's phone number was excluded by default.
- Adds missing agent actions by building a flow and a GenAiFunction.
The next capability in this area: Build VoiceCall Agent Experiences.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
- 1Omni-ChannelService Cloud86 tasks
- 2Partner Contact CenterService Cloud79 tasks
Partner Contact Center