Service Cloud · Partner Contact Center51 tasks
Build VoiceCall Agent Experiences
Agents get VoiceCall record pages, flows and components that guide them during and after a voice call, including call summaries, transcripts and next-step suggestions.
Method
How MeshMesh does it
- Builds a demo VoiceCall record page with mock Partner Telephony calls, audio playback and transcript Lightning Web Components.
- Creates mock VoiceCall and call summary records and links them to an Account, so summaries can be shown without live calls.
- Fixes layout problems on the VoiceCall page, such as an overlapping contact highlight.
- Builds an Agentforce service agent with knowledge grounding. When it hits publish or metadata deploy limits, it switches to the Setup UI.
- Traces missing options back to permissions, such as a permission set assigned to the automated process user and not to the interactive user.
- Checks the org against the specification and reports what is built and what is missing.
The next capability is Build Agentforce Voice Agents. For telephony setup, see Configure Contact Center Telephony.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
- 1Partner Contact CenterService Cloud43 tasks
- 2Einstein Conversation InsightsSales Cloud19 tasks
- 3Lightning Open CTIService Cloud6 tasks
- 4Command Center for ServiceService Cloud2 tasks
Partner Contact Center