Experience Cloud32 tasks
Diagnose Experience Cloud Login Issues
This capability finds out why portal users cannot log in, get redirected to the wrong page, or fail at self-registration, and fixes the setting behind it. The work ranges from a site that was never activated to missing MFA prompts and portal errors inside larger build work.
Method
How MeshMesh does it
- Analyses the org to find the setting that blocks login. In one case the portal's site status was "UnderConstruction", which kept Partner Community users out.
- Lays out the fix as a plan: activate the site in Setup, then publish it through the API.
- When MFA prompts do not appear for community users, works through the possible causes in phases: login flow interference, session security levels, trusted IP ranges and SSO bypass. It then points to the site's Login & Registration settings in Experience Builder as a key checkpoint.
- When the diagnosis sits inside a portal build, MeshMesh deploys supporting pieces such as a permission set for portal access. In the evidence the portal errors were still not resolved after this step.
For setting up who can reach a site in the first place, see Configure Experience Cloud External Access.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.
Features