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Diagnose Voice Agent Issues

Find out why a voice agent drops, mishandles or fails to transfer calls, then correct the escalation and flow setup behind it.

1 task

Method

How MeshMesh does it

Queries the Omni-Channel and bot setup objects to trace why calls connect and then drop.
Adjusts its queries when field or object names are wrong, for example switching from the Tooling API to the standard API.
Fixes related flow problems and creates sample demo data.
Answers side questions from the same session, such as why records show different Path components and how to set Path up for a record type.

For building the agent itself, see Build Voice Service Agents.

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