Agentforce · Agent Builder29 tasks
Build Agentforce Help Agents
This capability produces a customer-facing help agent that answers from site content, creates cases and hands over to a person. It is often paired with a cloned site on Experience Cloud.
Method
How MeshMesh does it
- Builds or clones the customer's site on Experience Cloud, often as a React multi-framework site built with Vite. It checks the clone against the original, then deploys and publishes it.
- Builds the help agent grounded in a Data Library, with FAQ answers, case creation and human handoff. One build was in French.
- Embeds Enhanced Chat in the site and publishes a handover page.
- Runs a series of end-to-end sessions against the agent before calling it done.
- Sets up Service Replies when asked. Chat replies are grounded in a Data Library and email replies in Knowledge articles.
- For larger multi-agent designs, it can produce a metadata scaffold: flow stubs, agent actions, topics, bot definitions, a permission set and a deployment script. Deployment can still be pending at the end.
Next: Configure Agentforce Human Escalation Routing and Test Agentforce Agents.
Products
Products and features it works with
Bars show how many of this capability's tasks touched each product.